Privacy Policy – vs1789 is committed to protecting your data

Vs1789 is a trusted online betting and gaming platform that puts member privacy first. This privacy policy has been prepared in English for users in Bangladesh so everyone can understand it with ease.

This privacy policy applies to the vs1789 website, mobile app, and all other digital channels. It takes effect the moment you register on our platform, make a transaction, or simply browse the website. By accessing the site, you agree to this privacy policy.

This document has been prepared so you know exactly where your data goes, how it is used, and how you can control it if you choose to. vs1789 believes that transparency is the foundation of trust.

Vs1789 only collects data that is necessary for providing services, ensuring security, and meeting legal obligations. We do not collect anything beyond that.

Vs1789 collects data through various methods. In each case, we ensure that collection is fair, lawful, and done with your knowledge.

Collected directly:

• Information provided when completing the registration form
• Documents uploaded for KYC verification
• Information provided when contacting customer support
• Feedback submitted during surveys

Collected automatically:

• Through cookies and tracking pixels while browsing the website
• Device and session information from app usage logs
• Confirmation details from the payment gateway upon transaction completion
• IP Address & Geolocation Data

Received from third parties:

• Transaction confirmations from payment providers (bKash, Nagad, Rocket)
• Verification results from identity verification services
• Risk assessment data from fraud prevention agencies

Vs1789 uses collected data only for specified purposes. No information is ever used beyond its intended scope.

Primary Purpose:

• Account Management: Ensuring registration, login, and account security
• Transaction Processing: Processing deposits and withdrawals accurately
• KYC Verification: Verifying identity and age
• Customer Support: Issue resolution & complaint handling

For Service Improvement:

• Analyzing user experience to improve the platform
• Creating personalized promotions and offers
• Identifying and resolving technical issues

Legal & security purposes:

• Compliance with Anti-Money Laundering (AML) regulations
• Preventing minors from accessing the platform
• Detecting fraud and cyberattacks
• Meeting regulatory authority requirements

Your personal data is never sold. However, in certain situations, it may be shared with trusted parties — always with security and privacy maintained.

When Data May Be Shared:

• Payment Providers: Required information shared with bKash, Nagad, or Rocket to complete transactions
• Identity Verification Services: To approved verification agencies for the KYC process
• Legal obligations: Upon a court order or valid request from a government authority
• Fraud Prevention: With relevant agencies for cybercrime prevention
• Business Successors: In the event of a business acquisition or merger involving vs1789

What Will Never Be Shared:

• To advertisers or marketing companies
• Social media platforms
• To data brokers or information resellers

Vs1789 uses cookies and similar technologies on its website to enhance your experience. Cookies are small text files stored in your browser.

Types of cookies we use:

• Essential Cookies: Login session maintenance and security tokens — these cannot be disabled
• Functional Cookies: To remember your language preference and interface settings
• Analytics cookies: To understand how the site is being used (consent required)
• Performance Cookies: To improve page loading speed (consent required)

Cookie Controls:

You can delete existing cookies or block new ones at any time through your browser settings. Please note that disabling essential cookies may cause some features of the site to stop working.

Vs1789 does not retain your data longer than necessary. A separate retention period is defined for each type of data.

Once the retention period expires, your data is securely deleted or anonymized in a way that makes it impossible to identify you.

Under vs1789's privacy policy, you have certain important rights. You can contact us at any time to exercise these rights.

Your rights include:

• Right to Access: You can request to see what data we hold about you
• Right to Rectification: You can request corrections to inaccurate or outdated information
• Right to Erasure: You can request that your data be deleted under certain circumstances
• Right to Restrict Processing: You can request that we stop using your data for certain purposes
• Right to Data Portability: You can request to receive your data in a readable, portable format
• Right to Object: You can opt out of marketing communications

Limitations on Exercising Rights:

In some cases, legal obligations may prevent us from fulfilling all requests — such as during a fraud investigation or while legal claims are being processed. If so, we will let you know the reason.

Vs1789 is strictly not intended for anyone under the age of 18. We do not knowingly collect information from minors, nor do we permit them to register or use an account.

Our Security Measures:

• Date of birth is verified at registration
• Age is confirmed through government-issued ID during the KYC process
• Suspicious accounts are suspended immediately
• Additional verification may be requested if a user is suspected to be underage

If we become aware that data from a minor has been collected unintentionally, we will delete it immediately and close the associated account.

Vs1789 may update this Privacy Policy as needed. Revisions may occur due to changes in technology, new legal requirements, or an expansion of our services.

What We Will Do When Changes Are Made:

• The updated policy will be published on this page of the website
• The "Last Updated" date at the top of the page will be revised accordingly
• For major changes, you will be notified via your registered mobile number or email
• Continued use of the platform after changes constitutes acceptance of the updated policy

For any privacy-related questions, concerns, or complaints, please reach out to our dedicated privacy team. We take every request seriously.

Contact Methods:

• Email: support@vs1789.bet (response within 48 hours)
• Live chat: Click the chat icon at the bottom right of the website
• FAQ: Frequently Asked Questions On the FAQ page Available

Complaint process:

1. Send a detailed complaint to support@vs1789.bet
2. Initial acknowledgment within 72 hours
3. We aim to provide a full resolution within 30 business days
4. If you are not satisfied with the resolution, you have the right to appeal to an independent authority